Shipping & Returns
All items are shipped via USPS Priority or USPS Parcel Ground. US shipments take 2-3 days from the time it leaves our studio. We are not responsible for items once they leave our studio, but they are insured if there is damage or if it was not delivered due to PO error. We will work with you as we can submit a claim. A tracking number will be emailed to you as soon as your item has shipped.
We do ship internationally via USPS. We are not responsible for any taxes or fees with it arrives to the destination. Please be aware that once it leaves our studio, it is out of our hands.
Returns and Cancellations
Because of the personalization nature of each product, and we make items as they are ordered (we don't keep stock) there will be no returns. Although if there is a mistake on our part, we will gladly replace the item at our expense.
We understand that sometimes cancellations occur. Because of the nature of our business (made to order and personalized), cancellation requests are permitted within 24 hours after purchase is made. After 24 hours, there is a 15% cancellation fee if you need to cancel. If requested, we will refund your full purchase minus the 15% cancellation fee off of purchase price (not including shipping). You also have the option of converting it to Store credit which will be the full purchase price and you can use towards anything in our shop.
All orders are non-refundable.